To take the best care of your jewellery from Kamilla Thorsen, please be careful not to sleep, shower or exercise whilst wearing your jewellery.
On all of our pieces, use a soft cloth and warm water to gently clean any dirt off from daily wear. For silver chain pieces you can use a silver clean solution, which makes them bright in an instant. For solid pieces, you can use a cloth with a build in abrasive. We can also clean it for you in our studio.
To keep Silver pieces from tarnishing, wear them often or keep them stored in airtight bags to prevent tarnishing or wear them often.
Gold-Plate is generally on a base of Sterling Silver unless otherwise stated. It is plated with fine gold 18 ct. Plating will wear of with time and the length depends on the thickness of the gold as well as its exposure to the elements. We can offer an affordable re-plating service.
We like you to be more than happy with your purchase from Kamilla Thorsen Jewellery. This means we will offer free repairs on items that have proven faulty or accidental breakages such as broken chain, links, jump rings and clasps. You just pay the postage to ship it to us in the workshop in Denmark.
If the item has been trot on, dropped or otherwise broken due to your own fault, there will be a charge applied for repairs/replacement of components. We do not take responsibility for lost components or whole pieces.
Please do contact us if anything has broken and we will do our best to repair it for you within the guarantee. We like you to be able to wear your pieces for many years. Contact us on firstname.lastname@example.org